Frequently Asked Questions

Clear answers about packages, evidence and one-time shopping. For order-specific help, contact support@apotheca.market.

Shopping & orders

Are purchases one-time, or do they start a subscription?

Apotheca purchases are one-time. Buying a product does not start a subscription, automatic reorder or recurring charge.

How do I choose the right package?

Check the exact manufacturer, formula, strength, package size and serving information on the product page. Select your variant before reviewing the price and availability. A 60-capsule bottle and a 120-capsule bottle are different packages; the larger package is not automatically the same formulation or twice the smaller price.

What does “Coming soon” mean?

A coming-soon listing is informational and is not available through its product-page purchase controls. Availability can change. Contact us if a listing or package detail needs clarification.

Where do you ship, and what does delivery cost?

Apotheca currently ships within the United States. Review the shipping policy for destinations, delivery options, charges and processing estimates. Confirm the available options and final charge for your order at checkout.

How do I request a return or report a problem?

Email support@apotheca.market with your order number and the issue. Eligibility, deadlines, product condition and any return-shipping charges are explained in the refund and returns policy.

Products & evidence

What is the Quality & Trust Score?

The Quality & Trust Score, sometimes called the Gabriel Score, summarizes available quality and reputation signals. The documented model considers manufacturing, lab verification, review consensus, practitioner signals, community signals and transparency. Coverage varies by product; a missing or under-review score is not a certification. A score is not an efficacy probability, batch-specific laboratory certificate or recommendation for your individual use. Read the methodology and its limits.

Which supplement brands does Apotheca carry?

The catalog includes brands such as Thorne, Pure Encapsulations, Nordic Naturals and Designs for Health. Compare the actual manufacturer label and product information for each exact package. Testing, manufacturing and sourcing information differ across products; do not infer a particular certification from the marketplace or brand name alone.

Where do reviews and community information come from?

Where available, product pages bring together information from marketplaces such as Amazon and iHerb, brand websites and communities or social platforms such as Reddit, YouTube, Instagram and X. Coverage varies. Original source attribution is retained; a third-party review is not automatically an Apotheca verified purchase. Reviews and discussions describe experiences, not proof that a product will work for you.

Are protocols and stacks individualized treatment plans?

Protocols and stacks group products for comparison and shopping. Inspect the listed components, package sizes, quantities, total price and availability before buying. A product grouping does not establish an individualized prescription, dosing plan, supply duration or guaranteed result.

How should I use the research articles?

Use the articles to understand ingredients, study findings and evidence limits, then inspect the current product label. The editorial standards explain sources, AI assistance, authorship and clinical-review attribution. An article, score or customer review does not replace advice from your treating clinician.

Circles, membership & help

What is a Wellness Circle?

Wellness Circles are a group-shopping feature intended to help people buy the same product together and access group savings when an offer is available. Invite friends, family or other shoppers and check the particular circle for its current tiers, status and terms. Savings are not universal or guaranteed; confirm that an unlocked offer is available and applied before paying. View Wellness Circles.

How do Gabriel members shop?

Use the existing Gabriel member option in your cart to review the applicable member path. Pricing, eligibility and any wellness-budget coverage must be confirmed for the current order. A member label alone does not promise a particular discount or covered amount.

Where can I check purchase requirements or ask a health question?

Read the exact listing and current manufacturer label. Purchase requirements, permitted use and availability depend on the product; do not infer prescription, clinical-review or dispensing arrangements from a supplement score or FAQ. Contact Apotheca support for order or listing questions, and your treating clinician for personal suitability and medication interactions.

Where can I read about optional profile features and data privacy?

See the Health Profile page for the available feature and the privacy policy for current data-handling information. A saved profile does not guarantee that every possible interaction will be detected. Contact support if you need help understanding a feature or its privacy terms.